Frequently Asked Questions - Online Registration

Even if a class shows as full, go through the process of adding the class to your shopping cart. It will automatically add your child to the waiting list if the class is full. When we receive a cancellation in that class we will contact the families on the waiting list in order to fill the spot.

Right now the system will not allow you to edit very much of your children's profiles. It's one of the things that is being worked on for the next release of the system. If there is an error, send a request by email with the details and the office can fix it for you.

When you first create an account in this system, you will be adding in yourself first. That makes you the primary or main account holder and once that is done you can then add in your family members so that they are attached to your account. That way you can register all your kids (and yourself in the adult class) at the same time without having to login to separate accounts for each child. It keeps your history and receipts together as well under that main account for future reference.

If you are registering using this system for the first time then you don't have an account yet. You need to create one so when you see that login screen, look on the right side of the screen for the "Create Account" option and start there. The first account you create will be yous as the main account holder/parent/guardian. Once you are set up then you can add family members to your account so that your children are all linked to you. The system will walk you through the process.

When you register online a copy of the receipt will be emailed to the email address you supplied when you registered. You can also access it from the "My Account" page along with other account management options. If you come in to register the receipt will still be emailed and will still be available through your account. If you have absolutely no way of accessing or printing it off yourself then come in to the office but a $2.00 handling fee will be charged for the service.

If you've just forgotten your password, the system has a feature where it will automatically assist you with the password recovery providing you answered the security questions during your account setup. If you can't remember your login ID or the email you registered with, you'll have to phone the office for assistance.

You have to register and pay like everyone else and when your subsidy comes in the refund will be prepared for you and you will be notified when it's ready. Ideally you should be applying for the subsidy well before the session starts.

You will have to put in a request to cancel your daughter's registration in that class. The form for that is found from the top navigation menu (scroll to the top of the page) under REGISTRATION of the Ortona website - not the online registration service.

Requests to cancel registrations will be processed in the order they are received and notification of refund will be sent to the email address in your online account. There are refund processing fees that will apply. See our refund policy under Payment Policies in the FAQs section.

This is a two step process and the steps can be done in any order.

1) You will have to put in a request to cancel your son's registration in that class. The link for that is found on the registration page of the Ortona website or you can click here to go to this section directly. If you are transferring from one class to another there is no cancellation penalty. Requests to cancel out of classes will be processed in the order they are received and notification of refund will be sent to the email address in your online account.

2) You will have to repeat your registration process for your son in the class you wanted.

A spot will be held for your child in that class. You need to register like everyone else but choose the "By Invitation Only" section to find your class. Everyone who registers in these classes will be verified on a daily basis to confirm their eligibility to register in this section.

The system supports a waiting list feature so you can add yourself to the waiting list. When a spot opens up the first person on the waiting list will be called to see if they still want the spot or not. We will progress through the list in order as spots are available. If you are on a waiting list and you get a call you need to respond within 24 hours to confirm you want the spot or not or the next in the list will be contacted.

You'll need to have one as your registration confirmations and receipts are all sent by email. There are places on the web where you can still get free email accounts, like yahoo.ca, MSN Hotmail, Google's GMail, and a lot more. Just search for 'free email account' in your favourite search engine to see more.

No - we don't like getting garbage in our own email inboxes and don't send it out. We will however be sending out regular emails with relevant and time sensitive information that is important for you to know. So it is important to use an email address that you check regularly as emails and the gym bulletin boards are the primary means of communication with our members. Final item is that this information is considered private and we will not be selling any customer contact lists of any kind (snail mail or email) to anyone at anytime, ever.

That's the beauty of online registration - you can register from anywhere with an internet connection. Computer/Internet access is standard fare now in hotels, on cruises, in resorts. Just ask the front desk or concierge for assistance if you can't find it and they'll be delighted to assist you.

No, phone and fax registrations will not be accepted. The reason for this is that everyone needs to create their personal account on the system, including a private ID and password. The office will not set this up for you. By having a private account all transactions you make on the system will be stored for you to access at any time. So you can print off confirmations, receipts, see the details of what you've registered for at any time.

If you do not have access to a computer at home or work you can: come in to the gym office where a computer will be set up for parent access to register; you can go to a library and use their public access computers; you can go to an internet cafe where you can pay to use a computer by the hour.

Tax receipts are now available for pickup at the office.

You get it as soon as your payment is processed, which is pretty much immediately. A copy is also emailed to the email address you register with. You can save or print them out at your convenience and you can access them again later at any time. Tax receipts will be available by the end of January of the following year. So please ensure your personal profile information is current on the system.

Yes - that was one of the top priorities when we were sourcing a service.

HOW DO I KNOW THAT MY INFORMATION WILL BE SAFE WHEN I AM REGISTERING ONLINE?

1. Look for the symbols which indicate this is a safe site
* A site which offers online payments can be identified as secure in a couple of different ways.
* In the address bar check that the website address begins with https (the s shows that it is secure). Is there a padlock? A padlock symbol also shows that the site is secure, but is not required.

2. Still not sure? Check out the site properties
If you are still unsure if the site is secure, simply right-click on the website page and click on Properties. If the site is secure, you will see https in the URL line.
3. Check out your club’s privacy policy
4. Check out the policies of our online registration provider, The Active Network
* In the bottom left-hand corner of your screen you will see a link to Privacy Policy and Terms of Use. These links will take you to documents outlining the agreement between the Alberta Gymnastics Federation and The Active Network.
* You can further check out The Active Network’s secure server information by clicking on Activenet Security Information. From there you can verify that The Active Network is certified by Verisign, as well as download a document outlining The Active Network’s commitment to data and financial integrity.

For further information call Gail Kabbeke, AGF ActiveNet Coordinator, on 1.888.992.2496 (toll free)

Payment types that are accepted online: Visa, Mastercard, American Express

If you want to pay by debit, cash or cheque you will have to set up an account for yourself and your child. You will need to either come down to the office to have our customer service representatives complete the registration process with you.

For all other services and fees you will also need to come into the office to pay by these methods.