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General Info:
Birthday Parties:

Our current office hours are as follows: 

Day
 
Time
Monday
 
9:00am - 8:00pm
Tuesday
 
9:00am - 8:00pm
Wednesday
 
9:00am - 8:00pm
Thursday
 
9:00am - 8:00pm
Friday
 
9:00am - 8:00pm
Saturday
 
9:00am - 2:00pm
Sunday
 
9:00am - 2:00pm

 

  • How do I find parking on the weekends? Saville Sports Centre is particularly busy on weekends, so we always advise athlete guardians to give at least a 15 minute cushion time before class in order to find a spot. For parking maps and more parking info please click HERE. 
  • Do I need a waiver to enter the gym? YES. All participants utilizing the gym for any program/event, are required to sign 2 forms prior to entry. Please click HERE to get more info on finding/signing the forms. 
  • How do I know which class is best for my child? For information on programs offered here at Ortona click HERE. Still not sure where to go? No Problem! Ortona offers coach-led assessments to find the best fit for you/your child. Click HERE to sign up for an assessment. 
  • How do I register for a class? For information on programs click HERETo register for a class click HERE
  • Do I need to purchase a membership? In order to sign up for a class, you must purchase a membership. For Open-gym, memberships are only required after your 3rd visit. Memberships also discount the price of Open-gym and Birthday Parties. To purchase a membership click HERE
  • When does registration open? Registration days vary season to season. Registration for Fall Session is still open, but closes 2 weekends following the start date of each class. Winter Session registration opens November 18th. To register for a class click HERE
  • What if I want a refund? For our policies on refunds click HERE
  • Are there any changes to gymnastics because of COVID-19? Our current guidelines and procedures in regards to safeguarding against COVID-19, as well as following government guidelines can be found HERE
  • What should my athlete wear to class? For all rec classes we recommend any active wear (shorts, leggings, t-shirts, etc.) Please no jewellery, jeans, dresses or any clothing with buttons or zippers. You can purchase gym suits and other attire from our retail closet at the front desk if you wish, but those items are not required. Competitive athletes will receive direction from their coach about the athletic wear they will need. 
  • Who do I notify if my athlete will be absent for class? For rec athletes: If you know in advance, we ask you to speak directly with your athlete’s coach so they can mark it down in their attendance. If your athlete is going to be away but you can only give last minute notice, please call the front desk at (780) 492-7300. They will notify the coach directly. For comp athletes: each athlete is required to complete an Absentee Form. 
  • How will I know if my athlete’s class gets cancelled last minute? Sometimes a coach has an emergency and can’t make it to class. If Ortona staff cannot find a sub for that class, all athlete’s guardians will be notified of the cancellation via email and phone using the contact info entered in their Ortona Account.