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 June "One-Time Classes" 

Summer Camps 2021 are almost here! Registration is now LIVE!

Cancellation/Refund Policy

• All Ortona Memberships, day camps/classes, open gyms and parents night out/date night are NON-REFUNDABLE.
  
  
• Administrative Fees will be applied to all refunds and are as follows:
  
  • A $10.00 admin fee will be levied to all Recreational medical refunds.
  • A $10.00 admin fee will be levied to all refunds done to Credit on Account.
  • A $25.00 admin fee will be levied to all refunds done as a Payout.
    Please note the above Admin fees are subject to change based on current world situations but they will not be higher than the stated amounts.
•  Ortona reserves the right to cancel or change a program as necessary. If we cancel a class, refunds will be issued for the cancelled classes. 
  
  
• For credit card refund requests, the information of the same credit card that was used to make the original purchase must be provided and refunds of this nature can only be refunded back to the original card.
  
  
• Refunds for payments made via Cash, Cheque or Debit will be refunded via a Cheque made out to the name on the original receipt and mailed out to the current address on file.
  
  
• Recreational Class refunds vary depending on the withdrawal date and are as follows:
  
  • If withdrawing eight (8) days or more before the course start date a refund of the class fees, less the applicable administrative fees, will be issued.
  • If withdrawing within seven (7) days of course start date and up to the second (2nd) class a refund of half (50%) of the class fees, less the applicable administrative fees, will be issued.
  • Once the third (3rd) class has started NO refunds will be issued.
  • Programs that meet more than once a week and are longer than three (3) months in length require thirty (30) days notice to withdraw from, all class fees up to and including the notice period are payable.
• Week-long Camp refunds vary depending on the withdrawal date and are as follows:
  
  • If withdrawing fourteen (14) days or more before the camp start date a refund of the camp fees, less the applicable administrative fees, will be issued.
  • If withdrawing within thirteen (13) days of camp start date and up to two (2) days before camp a refund of half (50%) of the camp fees, less the applicable administrative fees, will be issued.
  • Once the camp has started NO refunds will be issued.
• Course withdrawal date will be determined based on the submission time of the Request Cancellation form, which can be found here, and/or the date that a doctor’s note is received at the Ortona office. For any withdrawal please fill out and submit this online form. If withdrawing due to medical circumstances please ensure that a copy of the doctor’s note is received by our office and it clearly states the time period that an athlete cannot participate for.
  
  
• Classes missed by participant will not be refunded or made up. Classes cancelled by Ortona (such as coach illness or other extenuating circumstances) will either be made up or the missed class(es) credited.

REQUIREMENTS

 Create an account on PRIVIT to complete your online waiver and COVID-19 screening form. Instructions are provided here: Ortona - Customer Registration Instructions 

If your class is a Parented Class, you will need to complete all forms for both your child and yourself.

Call 780-492-7300 or email at generalinfo@ortonagymnastics.com - if you have any questions, we are glad to assist!