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Ortona News- Winter Session 2021!

What To Know

• For the Winter 2021 Session we are doing a $10.00 non-refundable deposit to secure a spot in the desired class with the remainder of the class price to be invoiced in January. The Invoiced amount(s) will be required to be paid prior to the start of the program.
• The above start dates are subject to change due to any future Government health restrictions. Class pricing will reflect the total amount of classes offered.
• Offered classes will have coaches assigned however they are subject to change.
• Regular enhanced cleanings are being completed between classes to ensure participant and staff safety.

Arrive Prepared

• Encourage your child to use the washroom prior to coming to class.  Washrooms are available if needed, however it is limited to a max of 2 people at a time.
• Bring a filled water bottle as water fountains are closed. 
• COME DRESSED in tighter fitting active wear to class, no jewellery, and long hair must be tied back. 
• A mask must be worn walking into the building, and can be removed once through the Ortona orange doors.
• Please line up (physically distanced) outside the Ortona foyer, where your child will be temperature checked, and your COVID-19 screening reviewed, by an Ortona staff member.
• Parent/Guardians are not permitted past the Ortona orange doors at this time, your child will be escorted by a coach to the Ortona gym space.
•  No spectators will be allowed until further notice.
• Athletes will be required to place their belongings into a small sanitized bin, that will remain with them throughout class.
• Upon entering Ortona, hand-washing as well as sanitation of the feet will be enforced before class begins. Handwashing/sanitizing will be enforced between apparatus rotation changes and at the end of class.
• Upon class conclusion, a coach will wait with the athletes outside the orange doors in the foyer, until parents pick up their child from the black curtained pick up zone.
• Regular enhanced cleanings are being completed between classes to ensure participant and staff safety.

Winter Session Start & End Dates

THE START DATES WILL BE POSTPONED AS PER THE GOVERNMENT ANNOUNCEMENT THAT WAS RELEASED ON JANUARY 21, 2021

Closures

• February 15th- OCG Closed for Family Day

Cancellation/Refund Policy

• All Ortona Memberships, day camps/classes, open gyms and parents night out/date night are NON-REFUNDABLE.
  
  
• Administrative Fees will be applied to all refunds and are as follows:
  
  • A $10.00 admin fee will be levied to all Recreational medical refunds.
  • A $10.00 admin fee will be levied to all refunds done to Credit on Account.
  • A $25.00 admin fee will be levied to all refunds done as a Payout.
    Please note the above Admin fees are subject to change based on current world situations but they will not be higher than the stated amounts.
• Programs with insufficient enrollment may be cancelled up to seven (7) days after the course start date. Ortona reserves the right to cancel or change a program as necessary. If we cancel a class, refunds will be issued for the cancelled classes. To compensate for cancelled classes during the course of a program, the program may be extended. If this is not possible, a partial rebate will be available for those who are enrolled in the program.
  
  
• For credit card refund requests, the information of the same credit card that was used to make the original purchase must be provided and refunds of this nature can only be refunded back to the original card.
  
  
• Refunds for payments made via Cash, Cheque or Debit will be refunded via a Cheque made out to the name on the original receipt and mailed out to the current address on file.
  
  
• Recreational Class refunds vary depending on the withdrawal date and are as follows:
  
  • If withdrawing eight (8) days or more before the course start date a refund of the class fees, less the applicable administrative fees, will be issued.
  • If withdrawing within seven (7) days of course start date and up to the second (2nd) class a refund of half (50%) of the class fees, less the applicable administrative fees, will be issued.
  • Once the third (3rd) class has started NO refunds will be issued.
  • Programs that meet more than once a week and are longer than three (3) months in length require thirty (30) days notice to withdraw from, all class fees up to and including the notice period are payable.
• Week-long Camp refunds vary depending on the withdrawal date and are as follows:
  
  • If withdrawing fourteen (14) days or more before the camp start date a refund of the camp fees, less the applicable administrative fees, will be issued.
  • If withdrawing within thirteen (13) days of camp start date and up to two (2) days before camp a refund of half (50%) of the camp fees, less the applicable administrative fees, will be issued.
  • Once the camp has started NO refunds will be issued.
• Course withdrawal date will be determined based on the submission time of the Request Cancellation form, which can be found here, and/or the date that a doctor’s note is received at the Ortona office. For any withdrawal please fill out and submit this online form. If withdrawing due to medical circumstances please ensure that a copy of the doctor’s note is received by our office and it clearly states the time period that an athlete cannot participate for.
  
  
• Classes missed by participant will not be refunded or made up. Classes cancelled by Ortona (such as coach illness or other extenuating circumstances) will either be made up or the missed class(es) credited.

REQUIREMENTS

 Create an account on PRIVIT to complete your online waiver and COVID-19 screening form. Instructions are provided here: Ortona - Customer Registration Instructions 

If your class is a Parented Class, you will need to complete all forms for both your child and yourself.

Call 780-492-7300 or email at generalinfo@ortonagymnastics.com - if you have any questions, we are glad to assist!