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How do I register?

Registration is available here on our website. You’ll need to have an active Ortona account prior to registration. We currently have 2 ways to register for classes:

1. Online Registration – Our website is accessible on computers and mobile devices. If you don’t have access to a computer, we have a computer set up at our front desk for our members:

  • Click the Register for Programs button on your MY ACCOUNT home page.
  • Select the activity that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.
  • Click the Add to My Cart button if you wish to register for the activity.
    • *Please Note*: If more than one family member will be attending the activity, click on the button labeled, Add Another One (located under the Shopping Cart screen)
  • Confirm your activity name, date and time, enrollee and price.
  • Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa and MasterCard only.
    • *Please Note*: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
  • Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

2. In-Person Registration:

  • We recommend setting aside around 30 minutes to complete your registration in person. To streamline the process please have your child’s class already selected and an account created.
    • *Please Note*: We’re unable to process registrations over the phone as there are electronic forms and waivers that need to be filled out online. If you have any questions about registering online feel free to contact our front office at 780-492-7300.

How many accounts should each family have?

We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the head of household account, after it has been established.

Do I need to purchase a membership?

In order to sign up for a class, you must purchase a membership first. For Open-gym, memberships are only required after your 3rd visit. Ortona members get early access to registration and also receive discounts for Open-gym and Birthday Parties. To purchase a membership, click here.

When does registration open?

Registration days vary season to season. Our Winter 2023 Session registration opens for members on Nov 14, 2023, and for the public on Nov 15, 2023.  

Is there a waiting list option for classes that are already full?

Yes, we do have a waiting list for classes that are already full. To get added to the waiting list simply add the class to your shopping cart and this will automatically add the selected registrant to the waiting list. If we receive any cancellations for that class, the first person on the waiting list will be contacted to see if they are still interested in the spot. We progress through the list in the order received as spots become available. If you are on the waiting list and are contacted, you must respond within 24 hours and confirm your interest in the available spot. If you do not respond within 24 hours, the next person on the list will be contacted, and you will lose your spot. 

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen. 

*Please Note*: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space. 

How do I get a receipt or confirmation of registration?

As soon as your payment is processed, you will receive a copy of the receipt emailed to the email address you first registered with. You can save or print this copy out and access it again later. To ensure that you receive your emailed receipt please make sure your personal profile information is current. If the email does not show in your inbox, check your junk mail folder for the email, then add us to the safe sender list so that future emails will go to your inbox. 

You can also access the receipt from the ’My Account’ page on our website along with the other account management options. 

If you would prefer a printed copy of your receipt and are not able to print it yourself, you can visit our office for assistance. 

How do I know which class is best for my child?

Information about all our programs can be found here on our website. You can always browse through the activities without registering to get a better idea of what might be the best fit 

Still not sure where to go? No Problem! Ortona offers coach-led assessments to find the best fit for you/your child. Click here to sign up for an assessment. 

Can I move my child to a different class if they’re registered in the wrong one or a different time works better?

Please be aware that there is a $10 administrative fee to do transfers. 

To request a transfer, there are 2 options: 

  1. By Phone: Contact one of our Customer Service Representatives at 780-492-7300 and they will walk you through the transfer. 
  2. By form submission on our website: To transfer your child to another class, you need to submit a transfer requestRequests to transfer classes will be processed in the order they were received. To request a transfer, mouse over registration on the website’s navigation bar, then click request a transfer from the drop-down menu. Fill in the details on the form as requested. Requests are generally processed within 1 business day. You will receive a phone call and/or email from a Customer Services Representative saying your request has been processed. 

Program Questions

Do I need a waiver to enter the gym?

YES. All participants utilizing the gym for any program/event, are required to sign the following 2 forms prior to entry.  

  1. Notification and Assumption of Risk Form 
  2. Personal Information Protection Act Form 

More information about these forms can be found here on our website. 

How do I find parking on weekends?

Saville Sports Centre is particularly busy on weekends, so we always advise athlete guardians to give at least a 15-minute cushion time before class in order to find a spot. During our Fall, Winter, and Spring sessions we also offer a walk-in service on weekends if you’re not able to find parking. For parking maps and more parking information please click here. 

What attire should my athlete wear to class?

For all rec classes we recommend any active wear (shorts, leggings, t-shirts, etc.) Please no jewellery, jeans, dresses, or any clothing with buttons or zippers. You can purchase gym suits and other attire from our retail closet at the front desk if you wish, but those items are not required. If your child has long hair (i.e. past shoulder length) please ensure their hair is tied back as well. 

Competitive athletes will receive direction from their coach about the athletic wear they will need. 

Why are wristbands required for Open Gym and Drop-In programs?

To assist us in ensuring everyone has a safe and enjoyable experience, OGC has implemented a wristband procedure. This system allows us to identify patrons that have signed the necessary waivers; who have paid for the drop in time. Most important to make sure we identify children that are required to be actively supervised while in the gymnastics areas.

Are there lockers available for Ortona Programs?

The lockers that are for drop-in or recreational members are located in the SCSC public locker rooms across the hall from the Tim Hortons and Booster Juice in the main hallway of the facility. We do provide cubbies for your shoes and coats, but these are not secured. Patrons should not leave any valuables in change rooms or unattended in common areas. Please take precautions to secure all valuables in a paid locker ($1.00/full locker). Ortona or SCSC are not responsible for lost or stolen items. 

Lockers in our Team Ortona Locker rooms located beside the foam pit are reserved for athletes registered in our 12-month programs.  

Does my child need to be toilet-trained for an un-parented program?

For all un-parented Ortona programs, your child must be toilet trained. We appreciate your understanding and cooperation on this matter. 

Who do I notify if my athlete will be absent from class?

For rec athletes: If you know in advance, we ask that you speak directly with your athlete’s coach so they can mark it down in their attendance. If your athlete is going to be away but you can only give last minute notice, please call the front desk at (780) 492-7300 and they will notify the coach directly.  

For comp athletes: each athlete is required to complete an Absentee Form. This form can be found on the Team Parent blog.  

How will I know if my athlete’s class is cancelled?

Sometimes a coach has an emergency and can’t make it to class. While we do try to avoid cancellations, sometimes we are unable to find a sub to fill in for your regular coach. If Ortona staff cannot find a sub for that class, all athlete’s guardians will be notified of the cancellation via email and phone using the contact info entered in their Ortona account.

To ensure that we are able to get in contact with you in the case of a last-minute cancellation, please make sure your contact information is up to date in your Ortona account. To compensate for cancelled classes during the course of a program, the program may be extended to allow for a make-up class. 


What type of payments do you accept?

  • Online registration: Visa or Mastercard 
  • In-person registration: Visa/Mastercard/Debit, Cash, Cheques* 

*Please Note*: We cannot accept post-dated cheques for recreational programs.

Are there payment plans available for my program?

Payments plans are only offered for the following programs: 

  1. Recreational classes: Available for recreational programs running for longer than 16 weeks. 
  2. Contract Programs: Available for contract programs that are 10+ months in length. 

Payment plans are charged to a credit card on either the first or last fiscal day of each month at 12:01 AM depending on the program typeThis day will be indicated when you are registering for the class or defined in the contract terms for competitive and developmental programs.   

Early payments: If you want to clear the charge prior to the due date of your payment plan, you need to come in a few days before and speak to a Customer Services Representative to assist with the applying the payment. You can also pay early through the “My Account section on the registration site. 

What happens if I miss a scheduled payment on the payment plan?

Missed Payments: 

  • After three (3) missed payments per membership year (July 1 to June 30) you will be required to prepay for programs and services in full by cash, debit, credit card (in person and signed) or certified cheque.  
  • A $20.00 penalty fee will be assessed to all accounts that have a scheduled payment missed. 
  • If a scheduled payment is missed all training/program participation will be suspended until the payment has been made and the account is cleared. Any classes missed while suspended will not be reimbursed.  

Missed Payments due to NSF or Declined Payments: 

  • After two (2) NSF transactions, you will be required to prepay for programs and services in full by cash, debit, credit card (in person and signed) or certified cheque.  
  • There is a $35 NSF fee charged to all returned cheques and declined debit/credit cards.  
  • NSF transactions that are not cleared within 10 days of notification to the parent/guardian will result in the suspension of the child’s training until the account is back in good standing. There will be no reimbursement for missed classes as a result of this action. 

What are the fees for an NSF or Declined Payment?

For all declined payments: replacement payments and/or arrangements are due before the next scheduled class, or the athlete may not be allowed to participate in class. 

  1. Cheques: A $35 declined charge will be assessed. 
    *Please Note*: Cheques returned as NSF will require the full payment to be made in cash, bank draft, money order, certified cheque or credit card.  
  2. Credit Cards/InteracA $35 declined payment fee will be assessed for invoices set up with an auto-debit payment on a credit card/interact debit 


What are your refund/cancellation policies?

All Ortona Memberships, day camps/classes, deposits, open gyms, parent’s night out, and those fees explicitly indicated as non-refundable are NON-REFUNDABLE (this includes not placing the money on account as credit). 

Programs with insufficient enrollment may be cancelled up to seven (7) days after the course start date. Ortona reserves the right to cancel or change a program as necessary. If we cancel a class, refunds will be issued for all cancelled classes. To compensate for cancelled classes during the course of a program, the program may be extended. If this is not possible, a partial rebate will be available for those who are enrolled in the program.

For credit card refund requests, the information of the same credit card that was used to make the original purchase must be provided and refunds of this nature can only be refunded back to the original card.

Classes missed by participant will not be refunded or made up. Classes cancelled by Ortona (such as coach illness or other extenuating circumstances) will either be made up or the missed class(es) credited.

  • Administrative Fees will be applied to all refunds and are as follows:
    • A $10.00 admin fee will be levied to all Recreational medical refunds.
    • A $10.00 admin fee will be levied to all refunds done to Credit on Account.
    • A $25.00 admin fee will be levied to all refunds done as a Payout.
  • Recreational Class refunds vary depending on the withdrawal date and are as follows:
    • If withdrawing eight (8) days or more before the course start date a refund of the class fees, less the applicable administrative fees, will be issued.
    • If withdrawing within seven (7) days of course start date and up to the second (2nd) class a refund of half (50%) of the class fees, less the applicable administrative fees, will be issued.
    • Once the third (3rd) class has started NO refunds will be issued.
    • Programs that meet more than once a week and are longer than three (3) months in length require thirty (30) days notice to withdraw from, all class fees up to and including the notice period are payable.
  • Week-long Camp refunds vary depending on the withdrawal date and are as follows:
    • If withdrawing fourteen (14) days or more before the camp start date a refund of the camp fees, less the applicable administrative fees, will be issued.
    • If withdrawing within thirteen (13) days of camp start date and up to two (2) days before camp a refund of half (50%) of the camp fees, less the applicable administrative fees, will be issued.
    • Once the camp has started NO refunds will be issued.

Course withdrawal date will be determined based on the submission time of the Request Cancellation form, which can be found here, and/or the date that a doctor’s note is received at the Ortona office. For any withdrawal please fill out and submit this online form. If withdrawing due to medical circumstances please ensure that a copy of the doctor’s note is received by our office and it clearly states the time period that an athlete cannot participate for.

How do I cancel our registration?

To cancel a class, there are two options:

1) Contact one of our Customer Service Representatives 780-492-7300, and they will walk you through the cancellation.


2) You need to submit a cancellation for your child’s registration. Please be aware of the cancellation and refund fees. To request a cancellation, click “Request a Cancellation from the registration drop-down menu in the website’s navigation bar or find the form here. Fill in the details on the form as requested. Requests are generally processed within 3-5 business days. If you are cancelling for medical reasons, please remember to submit a copy of a doctor’s note to the front desk. 

What is required when a medical withdrawal is requested?

*Please Note*: The annual membership cost (covering July 1 to Jun 30) is non-refundable and is a fixed cost and cannot be prorated. 

A copy of a doctor’s note is required when withdrawing due to medical circumstances. Please ensure that a copy of the doctor’s note is received by our office, and it clearly states the time period that an athlete cannot participate for. The Medical Slip must be received in the month of the injury, or no refund will be issued. 

  • Medical Withdrawal or Exceptional Personal Circumstance Refunds: The administrative fee will be applied for each medical note received.  
    • The administrative fee is $10.00 for recreational classes.
    • The administrative fee is $20.00 for team programs. 

The medical refund, less the applicable administrative fees, will be calculated based on the date of the medical slip and will either be the full fee or prorated.  

Exceptional Personal Circumstance is defined as a death in the family, any other circumstance will be reviewed on a case-by-case basis. 

How does credit on an account work?

Account credits can be used in registration for any alternate course.  

  • Unused credit totals under $20 will remain on the account for 12 months. If they are not used by the end of the 12 months, they will be cleared off the account.  
  • Unused credits over $20 will remain on the account until the next membership year. Then, after that year is over, any unused credit will be cleared from the account, giving members nearly 2 years to use any extra credit.  

Subsidy / Sponsorship

What are the subsidy options available to parents?

Subsidies that you can apply for as a parent include, but are not limited to:

  1. Alberta Child & Family Services - Child Care 
  2. Canadian Tire JumpStart 
  3. Kidsport 
  4. Check with your local community league as some offer specialized support programs. 

Each one has a separate application and payment process. Please be sure to read their information carefully during the application process. Please let us know if you know of any other programs that could be listed here as a resource.


I’ve applied for a subsidy, now what?

Once you have submitted your application to the organization you will have to wait for the subsidy program to contact Ortona to confirm your registration and attendance for the period you have applied for. Once that has been confirmed, they will process the request and send Ortona the subsidy funding for you. Ortona then distributes the funds back to you. 

Do I have to pay for my child’s registration if I have applied for a subsidy?

Yes, all registrations have to be paid for before a child can participate. Some subsidies will allow you to apply in advance whereas others require you to submit a receipt. Again, please read the application process carefully. In any case, proof of attendance in the program is required before a subsidy payment is released to the family. So, what you are ultimately receiving, if approved for a subsidy, is an offset to your pre-paid registration fees.

How long does this process take?

Processing time varies depending on the subsidy. From the time you apply it can take anywhere from a few weeks to a few months for us to receive the funds. We have seen some take up to 4 months so please be patient. Once we receive the money from the subsidies, we generally turn it around to you within the month, whenever our next cheque run is performed. 

Are there any Ortona Administrative fees associated with subsidies?

The Alberta Government Child Care Subsidy has a $20 administration fee associated with it for every session total payment processed. This is due to the large amount of administration processing that goes with this particular subsidy and the high level of customer support that is required to support every subsidy family in this program.  

This fee is in accordance with the approved rates provided by the Alberta Government subsidy program. The other subsidies do not incur any additional fees. 

I received a cheque from JumpStart/my community league/other supporter made payable to Ortona, but I’ve already paid my fees - how does this work?

If you have already paid your fees and then you receive a subsidy cheque made payable to Ortona Gymnastics, bring it into the office. We will refund your personal payment and apply the subsidy to your account. You will be responsible for any difference in the cost of the program to what you received by subsidy.